MH370 Crisis Management Failure
Yesterday, Malaysian Airlines told all of the families of the passengers of MH-370 via (of all things) text message, that "deeply regret to tell you that...none on board survived." See http://ind.pn/1l2taZi for the full story. In short, isn't someone's life worth more than 160 characters and an impersonal communication? Isn't the cost of not managing a [...]
